Five star service
Initial Facilities work with a Central London hotel to establish a new standard in customer care and housekeeping resulted in an average customer satisfaction score of 96%.
Numerous hotels depend on Initial Facilities to deliver a range of Total Facilities Management services including building maintenance, portering and pest control services of the highest quality. Our evocative ambient scenting and interior landscaping services are increasingly sought-after to improve the guest experience.
By integrating services such as housekeeping, washrooms, pest control, and landscaping, we are able to achieve a 14% increase in hoteliers’ GOPPAR (gross operating profit per available room), enabling customers to benefit from our purchasing power as part of the Rentokil Initial group.
From general cleaning services for front and back of house to specialist cleaning services such as kitchen deep cleans and high level window cleaning, our expert teams can be relied on to provide a five-star service.
Employees are thoroughly vetted to guarantee 100% compliance with Right to Work in the UK legislation, protecting clients from fines and reputational damage. All staff are fully trained and supported through our in-house training academy, which has been shown to deliver long-term productivity improvements.
Decades of experience serving the hotel industry mean we understand the pressures in this highly competitive market and continually strive to improve cost-effectiveness through innovation and service bundling.
We operate around-the-clock because our customers do, working seamlessly with management teams to provide the best service. Over the years, we have built an enviable reputation for flexibility and responsiveness, which has been cemented by the many industry awards we have won. We are proud of the long-term relationships we develop with our clients, some over a quarter of a century.
©2013 Rentokil Initial plc. Registered in England 5393279.
Registered office: 2 City Place, Beehive Ring Road, Gatwick, RH6 0HA. The names Rentokil® and Initial® are registered trade marks. Initial Facilities is a trading name of Rentokil Initial Facilities Services (UK) Limited (Registered in England 2329448. Registered Office: Castlegate House, Castlegate Way, Dudley, West Midlands, DY1 4RR) which is part of Rentokil Initial plc.